Frequently Asked Questions

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Frequently Asked Questions

Posted by admin17 on December 17, 2017
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Documents required in order to manage your property:

Proof of ownership (Title Deed and copy of the sales agreement and proof of payment completion).
Owner’s passport copy.
POA (if required).
Trade license copy (if property is under company’s name).
Property layout.
Receipt of payment of Service Fees.
Apartment Inventory list (if unit is furnished).
Information required in order to manage your property:


Complete contact details of the owner (landline number, mobile, email, mailing address, PO Box).
Bank account details of the owner for transferring received rent.

If handover is between the developer and landlord
We recommend that the landlord is present for an inspection / handover while receiving the property directly from the developer. However, if this is not possible, then City Star Real Estate BrokerInternational can arrange for the handover at a nominal cost of AED 2000/- (plus any actual costs or fees where applicable).If handover is between the landlord and tenant
No, the landlord is not required to be present for an inspection / handover as City Star Real Estate BrokerInternational would represent the landlord for this purpose. During this time, the City Star Real Estate Brokerrepresentative will make a detailed report on the inspection / handover and ensure that all discrepancies are brought to the landlord’s attention immediately.
Why chose the Platinum management package (8%), if the Gold package (5%) includes almost the same services?

The main and major difference is that the Platinum service package comes with an annual maintenance contract (AMC) which includes all maintenance requests for the duration of the tenancy, as well as AC servicing and emergency call out. We service those requests without any additional cost to the landlord. The landlord will only be responsible for the cost of parts if replacement is required.

We highly recommend the platinum package, if you don’t have an annual maintenance contract in place yet and if your property is outside the 1 year Developers warranty.
An AMC will give you piece of mind, as there will be a 24/7 call out service for emergencies and on top of regular servicing of AC’s and maintenance of MEP amongst others, your property will be safe and your tenants will be happy, as there will be no delay attending to emergencies.


The main and major difference is that the Platinum service package comes with an annual maintenance contract (AMC) which includes all maintenance requests for the duration of the tenancy, as well as AC servicing and emergency call out. We service those requests without any additional cost to the landlord. The landlord will only be responsible for the cost of parts if replacement is required.

We highly recommend the platinum package, if you don’t have an annual maintenance contract in place yet and if your property is outside the 1 year Developers warranty.
An AMC will give you piece of mind, as there will be a 24/7 call out service for emergencies and on top of regular servicing of AC’s and maintenance of MEP amongst others, your property will be safe and your tenants will be happy, as there will be no delay attending to emergencies.


No, the property management contract that is signed between City Star Real Estate Broker and the landlord is automatically renewed annually unless either party wishes to terminate the contract.

Sale of a tenanted property is possible, however the owner is required to give their tenant a minimum notice of 1 year (12 months) in order to vacate the property. An official notice by Notary Public or registered mail will need to be sent to the tenant to formally inform him on the eviction. This can be arranged by City Star Real Estate Broker if your property is managed by us.

No, a tenant can only be evicted if they fail to comply with the terms and conditions laid down in their tenancy contract.

If a tenant is in breach of the tenancy contract and the dispute can’t be solved between the Tenant and Landlord, a legal case needs to be filed with the Rent Committee. The RC shall decide on the final verdict.


If the rent is less than or equal to 25% of the average rent for similar units in the area, the Landlord can not increase the rent.

If the rent is 26% to 35% less than the average similar rent in the area you can increase the rent by 5%.

If the rent is 36% to 45% less than the average similar rent in the area you can increase the rent by 10%.

If the tenant decides to move out, then the new tenant can be charged at the new market rate of similar properties in that area.


Yes. According to the Real Estate Law No. 26 of 2007 all individuals and companies acting as Landlords must register their tenancy agreements using Ejari. City Star Real Estate Broker will register the tenancy agreement with Ejari on behalf of you, at no extra cost.

No, Ejari registration can only take place once the Title deed is in place.

Various Dubai Government departments such as DNRD, DED, DEWA and DU, will require Ejari registrations for their services. The absence of an Ejari registered contract might prevent your tenant from DEWA connection or Visa applications.

Yes, City Star Real Estate Broker has a dedicated team of sales professionals who can advise and assist you in the sale of your property.

If a maintenance service provider has been assigned to the property, then the tenant will need to call the service provider directly. Otherwise, the tenant will need to contact their Property Management Executive assigned to manage their property.

No, landlords contact details are not passed on to the tenant.

City Star Real Estate Broker has an extensive portfolio of managed properties which ranges from apartments to full buildings all across Dubai. Whether you own a villa in Emirates Hill, an apartment in Dubai Marina, or a full building Downtown, City Star Real Estate Broker will be able to help you and provide you with the required services.

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